ReelVault support
Email us
ReelVault is made by one developer, so replies usually take 1 to 3 working days. Tell us your phone model, the app version (in Help) and what happened. Never send your password.
Common questions
- How do I save a Reel?
- In Instagram, tap Share on a Reel or post and pick ReelVault. You can also copy the link and paste it on the Add screen. ReelVault fetches the details and writes notes in the background; the save shows Ready when it's done.
- A save says it failed. What now?
- Open it and tap Retry if it shows. Private accounts, deleted posts and very new posts can't always be read. If it keeps failing, email us the Instagram link.
- Do I need to give ReelVault my Instagram password?
- No, never. ReelVault only reads public details of the links you share with it. ReelVault is not affiliated with Instagram or Meta.
- Can I trust the AI notes and answers?
- Treat them as a helpful summary, not checked facts. AI can be wrong, and nothing in ReelVault is medical, financial or legal advice.
- Is ReelVault free?
- Yes. Chat has a monthly limit so the service stays free; Settings shows how much you've used.
- How do I get a copy of my data?
- Open Settings, then Backup & restore, and export your library as a file you can keep.
- How do I delete my account?
- In the app: Menu, then Settings, then Delete account. Can't open the app? See Delete your account for the email route.
More information
- Help guide: how saving, search, chat and backups work.
- Privacy policy: what we collect and your rights.
- Terms of service: the rules for using ReelVault.
- Delete your account: in the app or by email.
Privacy requests and complaints
To access, correct or delete your data, or to raise a grievance, email kaushikmaddula04@gmail.com from your account's email address. We reply within 30 days at most.